Return & Refund Policy

At Shoesious, customer satisfaction is our highest priority. We want you to shop with confidence, knowing that if something isn’t right, we are here to help.

Please read our Return & Refund Policy carefully to understand your rights and responsibilities when making a purchase from Shoesious.

If you have any questions, feel free to contact us at:
📩 shoesious.pk@gmail.com

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 7 days of delivery.

  • The product must be unused, unworn, and in original condition.

  • The item must be returned with its original packaging and tags intact.

  • Proof of purchase (order confirmation or receipt) must be provided.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn shoes

  • Items damaged due to misuse

  • Products returned without original packaging

  • Sale or discounted items (unless defective)

Shoesious reserves the right to refuse returns that do not comply with our policy.

3. Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery.

  • Send clear photos of the damaged item and packaging.

  • Include your order number in the email.

Once verified, we will offer:

  • A replacement (subject to availability), or

  • A refund (if replacement is not available).

We are committed to resolving such issues quickly and fairly.

4. Exchange Policy

If you wish to exchange a product (for size or design):

  • Exchanges are subject to stock availability.

  • The product must meet all return eligibility conditions.

  • Customers may be responsible for shipping costs associated with exchanges.

To request an exchange, email us at:
📩 shoesious.pk@gmail.com

5. Refund Process

Once we receive and inspect the returned item:

  • You will be notified regarding approval or rejection.

  • If approved, your refund will be processed within 5–10 business days.

Refunds will be issued via:

  • Original payment method (for prepaid orders), or

  • Bank transfer / agreed method (if applicable).

Please note that shipping charges are non-refundable unless the return is due to our error.

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective

  • The wrong product was delivered

We recommend using a trackable shipping service, as Shoesious is not responsible for items lost during return transit.

7. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  1. Check your bank account again.

  2. Contact your bank or payment provider (processing times vary).

  3. If the issue persists, email us at shoesious.pk@gmail.com.

We will gladly assist you.

8. Order Cancellation

Orders can only be canceled if:

  • The request is made within 24 hours of placing the order.

  • The order has not yet been shipped.

Once an order is dispatched, it cannot be canceled.

To request cancellation, email us immediately at:
📩 shoesious.pk@gmail.com

9. Important Notes

  • Shoesious reserves the right to update or modify this policy at any time.

  • Customers are encouraged to review this page before making a purchase.

  • By placing an order with Shoesious, you agree to this Return & Refund Policy.

10. Contact Information

For all return and refund inquiries:

Brand Name: Shoesious
📧 Email: shoesious.pk@gmail.com

Our support team is here to assist you and ensure your experience with Shoesious remains positive and reliable.

Thank you for choosing Shoesious.
We value your trust and look forward to serving you again.